Main Office Number: 864-260-6347

Municipal Business Center
8:30 a.m.-5:00 p.m.
601 S. Main St.
Anderson, SC 29624

Main: (864) 260-6347
Fax: (864) 225-6217
Emergency: 1-800-925-1043

Staff Directory

Email: utilities@cityofandersonsc.com

Questions About New Service Applications: newservice@cityofandersonsc.com

• Press 1 – To make a payment over the phone
  
• Press 2 –  If your service has been disconnected due to non-payment
  
• Press 3 – New Service
• Press 4 – To cancel your existing service
• Press 5 –  To report water leaks, broken water mains, fire protection questions, or back-flow information
• Press 6 – For all other questions or to speak to a Customer Service Representative

If you select 6, and the customer service representative is busy assisting someone else, please leave a voicemail message including your account number, telephone number, and service address. Your call will be returned as soon as possible and within 24 hours.

By leaving a voicemail message, our customer service representatives can access your account, assess your question, and respond to your call in the most convenient manner.

Emergency Number: 1-800-925-1043
Please assist us in meeting your needs in the most appropriate fashion. The emergency after-hours number is ONLY for emergencies such as:

• Water Leaks
• Hydrant Damage
• Low Pressure
• Muddy Water