Our highest responsibility to you is the delivery of reliable water and sewer utility service. That’s always important, but never more so than now as we navigate this unprecedented time together. Beyond that, we are committed to finding additional ways to help protect and serve the whole community, and especially those who are most vulnerable as a result of the COVID-19 pandemic.
A few notes on what we are doing:
- The Municipal Business Center is closed to the public but all regular business will be conducted over the phone/email/online. Please expect an increase in turnaround times. Thank you in advance for your patience.
- Our drive thru at the Municipal Business Center is open between 1 pm – 4 pm each day.
- There are drop boxes located at back or front of the Municipal Business Center for your payment.
- We understand that many customers may be facing unexpected financial hardships. To help, we have suspended disconnections for nonpayment for home and business accounts during this time.
Here’s what you can do:
- Pay your bill as normal
- If normal payment is a hardship, stay as current as you can with your payments.
- Avoid building up a large balance for later.
Governor Henry McMaster has requested all regulated utilities, including those utilities that are not currently under the jurisdiction of Office of Regulatory Staff (ORS), to not suspend or disconnect essential services for nonpayment during the current declared state of emergency.
The request is not to provide free service but rather to accommodate delayed payments by individuals impacted by the COVID-19 state of emergency.