Using customer engagement to drive success for water infrastructure projects- AWWA Article

This is an excerpt from an article by Rebecca Zito, senior manager of public affairs for Pittsburgh Water and Sewer authority, that was recently published in Water Innovations Top 10 Trends for 2023 by Water Online. 

Water utilities have learned that both public and stakeholder engagement play major roles in the long-term success of infrastructure projects. Investing in the right technology tools and services to communicate information can help secure public support and reduce (or eliminate) community resistance in the long run.

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