Municipal Business Center
8:30 a.m.-5:00 p.m.
601 S. Main St.
Anderson, SC 29624
(864) 260-6347
FAX: (864) 260-6357

Please take note if your services have been disconnected for
non-payment and you choose to pay via website or phone, you must call our
office at (864) 260-6347 to notify us that payment has been made in order
to have your water/sewer service(s) restored.

If paying/calling after 4:30 an additional $15.00 reconnect fee is required for same day reconnect.

Please take note of the following options when calling: 

If you select 4, and the customer service representative is busy assisting someone else, please leave a voicemail message including your account number, telephone number, and service address. Your call will be returned as soon as possible and within 24 hours. By leaving a voicemail message, our customer service representatives can access your account, assess your question, and respond to your call in the most convenient manner.

Print and keep these numbers on your telephone.

New Service  Press 1
 Request Cancellation of Service  Press 2
 Meter Leaks, Broken Water Mains, Fire Protection, Backflow Information Press 3
 For all other questions or to speak to a Customer Service Representative  Press 4
 Emergency, after-hours number  1-800-925-1043

Please assist us in meeting your needs in the most appropriate fashion. The emergency after-hours number is ONLY for emergencies such as:

  • Water Leaks
  • Hydrant Damage
  • Low Pressure
  • Muddy Water

Our Mission

To operate an efficient and first class water and wastewater system for the City of Anderson and the surrounding area in order to provide our citizens and businesses with the highest quality of life. To provide quick response to the needs of our customers at a fair and reasonable cost while continuously planning for the future. To operate and maintain the Wastewater Infrastructure and Industrial User Pretreatment Program in accordance and within the limitations as set forth by the National Pollutant Discharge Elimination System (NPDES) Permit of the State of South Carolina Department of Health and Environmental Control (SCDHEC) and also operate and maintain the Retail Water Distribution and Storage System in accordance with the guidelines of SCDHEC and the Environmental Protection Agency (EPA). To perform quality control tests for the Wastewater Treatment Plants and the Water Distribution and Storage System in order to submit monthly monitoring reports as required by EPA or State of South Carolina. To maintain, upgrade, and extend the sewer collection and water distribution system within service areas as needed.