It has been brought to our attention that due to circumstances beyond our control the remittance envelopes that our billing company included in the utility billings dated 10/28/21 were formatted incorrectly. If you use these envelopes, you will not be able to see our address in the window. For your convenience, you may pay online at www.cityofandersonsc.com, you may pay over the phone by calling 1-844-323-4109 (both of these self-service options are free of charge), or you may use the drop box located at the rear of the building at 601 S. Main Street (No Cash Please). If you still wish to mail the payment, please use a regular mailing envelope and address to:
Electric City Utilities, PO Box 100146, Columbia, SC 29202-3146 or Electric City Utilities, 601 South Main Street, Anderson, SC 29624.
Welcome to City of Anderson Utilities homepage.
Our Mission is to operate an efficient and first class water and wastewater system for the City of Anderson and the surrounding area in order to provide our citizens and businesses with the highest quality of life. To provide quick response to the needs of our customers at a fair and reasonable cost while continuously planning for the future.
We operate and maintain the Wastewater Infrastructure and Industrial User Pretreatment Program in accordance and within the limitations as set forth by the National Pollutant Discharge Elimination System (NPDES) Permit of the State of South Carolina Department of Health and Environmental Control (SCDHEC) and also operate and maintain the Retail Water Distribution and Storage System in accordance with the guidelines of SCDHEC and the Environmental Protection Agency (EPA).
We also perform quality control tests for the Wastewater Treatment Plants and the Water Distribution and Storage System in order to submit monthly monitoring reports as required by EPA or State of South Carolina. To maintain, upgrade, and extend the sewer collection and water distribution system within service areas as needed.
Main Office Number: 864-260-6347
- Press 1 – To make a payment over the phone
- Press 2 – If your service has been disconnected due to non-payment
- Press 3 – New Service
- Press 4 – To cancel your existing service
- Press 5 – To report water leaks, broken water mains, fire protectionquestions, or backflow information
- Press 6 – For all other questions or to speak to a Customer Service Representative
If you select 6, and the customer service representative is busy assisting someone else, please leave a voicemail message including your account number, telephone number, and service address. Your call will be returned as soon as possible and within 24 hours.
By leaving a voicemail message, our customer service representatives can access your account, assess your question, and respond to your call in the most convenient manner.
Emergency Number: 1-800-925-1043
Please assist us in meeting your needs in the most appropriate fashion. The emergency after-hours number is ONLY for emergencies such as:
- Water Leaks
- Hydrant Damage
- Low Pressure
- Muddy Water
Please take note if your services have been disconnected for non-payment and you choose to pay via website or phone, you must call our office at (864) 260-6347 to notify us that payment has been made in order to have your water/sewer service(s) restored.
If paying/calling after 4:30 an additional $15.00 reconnect fee is required for same day reconnect.